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Customer facing support team members
Customer Success Manager
Reagan is the main point of contact and a trusted advisor for our customers. She’s responsible for ensuring the success of all our customers. Reagan has been with EZU since early 2016, and works diligently to implement a smooth onboard process for all new clients.
Director of Production & Global Support
Oversees IT infrastructure and support for the entire company. Fast thinking and adaptable to any problematic situation, Andrew won’t accept the word impossible. He built the customer support team from customer #1, to where it is today.
Sr. Manager of Customer Support
Specializes in the field of networks and databases, and holds an M.Sc. in Information Technology. Kajetan has worked at EZU since 2012. He always tries to streamline processes in the Department and help the team work more efficiently and effortlessly.
Director of Customer Support
Jan has a technical degree in network engineering and 12 years of experience in the IT field. Jan has been with EZU since 2007, and currently manages a team that supports over 5,000 stores. His creative thinking will help us scale to tens of thousands of sites.
Key account executives
VP of Business Development
Chris has risen through the ranks of EZUniverse® and touched almost every aspect of the business along the way with a customer-centric focus. Chris is responsible for major accounts, and supervises 360iQ® client acquisition and success initiatives within the company.
Business Development Manager
Ryan has been tasked with reviewing all of the open tasks and cases for these key accounts, reviewing broken processes and pain-points, establishing a scalable machine, and packing a powerful punch that spells ‘change’ in how we service our clients.
Sr. Account Executive
Kassam acts as a liaison between clients & the company while developing strong and long-term relationships. His knowledge and experience in the industry helps guide the client and their team through the negotiations and implementation process.
Sr. Account Executive
A business consultant with extensive experience working with top QSR brands, Doug helped spearhead Groupon, Inc.’s “franchise” initiative, by developing turnkey systems and creating opportunities for both corporate and franchisee stores. He is here to teach and learn how to get the most out of your technological investment.